Talking Points for Life
Talking Points for Life has all the advice you could ever need for all kinds of uncomfortable conversations. Like exact wording on how to decline a request for money (“I’m sorry, I have a personal boundary of not mixing money and friends.”) or techniques on redirecting negative conversations by bridging (“However, the real issue here is…”). There is also a page on “How to encourage someone to answer your question instead of saying, ‘I don’t know’” which is kind of a pet peeve of mine. — CD